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Shipping Policy

Thank you for visiting and shopping at QVM Vitamins. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

QVM Vitamins ships to addresses within Australia, all orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends and public holidays. However, we promise to proceed the order as soon as possible.

If we are experiencing a high volume of orders, shipments may be delayed by few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Fees & Delivery 

Shipping fees will be calculated and display at the checkout:-

  • Free Shipping with Australian Post Standard Delivery & Tracking for order over $100.00 (Melbourne Only) 
  • Free Shipping with Australian Post Standard Delivery & Tracking for order over $120.00 (All Other States) 
  • Flat Rate $8.95 with Australian Post Standard Delivery & tracking for not meeting the criteria above.
  • Delivery within Australia usually takes up to 2 to 9 business days depends on the area.
  • An additional fee can be applied if the parcel exceeds the standard dimension or weight.

Shipment to P.O. Boxes

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

For Domestic Shipping, you will receive a shipment confirmation email once your order has been shipped with tracking number(s) provided. The tracking number will be active within 24 hours.

Overseas Shipping Policy

Shipment Delivery Outside Australia

Shipping charges for your order will be calculated and displayed at checkout.

Singapore - Express International - Estimated Delivery Time: 9-14 Business Days

Shipping Charges Within 2KG - $18.00 Per Kilo

Shipping Charges Over 2KG - $17.00 Per Kilo

West Malaysia - Express International - Estimated Delivery Time: 9-14 Business Days

Shipping Charges Within 2KG - $18.00 Per Kilo

Shipping Charges Over 2KG - $11.00 Per Kilo (Special Rate)

East Malaysia - Standard International - Estimated Delivery Time: 14-28 Business Days

Shipping Charges Within 1KG - $18.00 Per Kilo

Shipping Charges Over 2KG - $17.00 Per Kilo

Alternatively please contact us via email qvmvitamins95@gmail.com to organise a quote.

Please Note: We reserve the right to alter our delivery charges at any time and for any reason. If your order needs to be delivered outside Australia or to areas of Australia that incur higher shipping changes, we may need to alter your shipping charges accordingly (we will always contact you before making any such changes). If your order is exceedingly heavy or requires special packaging then our shipping charges may also need to increase.

When is my order dispatched to Singapore and Malaysia?

We process all oversea shipping orders on our working days. Our logistic partner,  every Tuesday. We provide door-to-door service and online tracking.

Tracking information will only be available AFTER your order has been arrived at the destination. However, we will email you the copy of the shipment confirmation once we logged your shipment. 

Customs, Duties and Taxes

Each country has their own customs laws. We try our best to understand and follow all local requirements. QVM Vitamins is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

For Singapore, Malaysia, China & Taiwan

We have Special Couriers with customs, duties and taxes is all included! 
China and Taiwan orders require a National ID Upload as per Government Regulations, please send us the email or text for the special quote.

Damages

QVM Vitamins is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.